1. Are you a manufacturing factory or a trading company?
We are a professional lighting factory specializing in research, design, and manufacturing for 18 years, ensuring that we offer top-tier expertise and direct factory-level support.
2. How do you guarantee the quality of your lighting products?
We select and utilize high-quality materials and manufacturing techniques across all components, including premium glass/crystal work, advanced metalwork, and precision electroplating. 100% of all fixtures undergo strict illumination testing from raw materials through semi-assembly steps to final products to evaluate and guarantee consistent longevity. Each item passes all QC requirements prior to client delivery.
3. What shipping and transit methods do you utilize?
We support multiple shipping routes based on order scale:
a. Express Delivery: Reliable options via premium couriers like DHL, UPS, TNT, FEDEX, and EMS (takes approximately 5-10 business days).
b. Dedicated Air Freight: Extremely economical option recommended for orders exceeding 100kg.
4. Can I customize products with our corporate logo?
Yes, custom logo placement is fully supported. We ask that you formally advise us regarding specifications and finalize approvals against mock-ups or samples prior to commencing manufacturing.
5. Do you accommodate OEM custom design projects?
Absolutely! We specialize in custom OEM and project orders. To ensure design accuracy, we can provide professional CAD engineering layout blueprints for commercial or residential design projects at absolutely zero cost.
6. What happens if a shipment arrives with damaged parts?
We fully guarantee the transit safety of our products. In the rare event of transit damage or structural breakages, we will ship replacement parts or full item exchanges free of charge.
CAPIVANA Lighting
