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Frequently Asked Questions
Q1: Can this neon light be used outdoors in the rain?
Yes, the light is IP65 waterproof rated and specifically designed to function in outdoor environments, including rainy and foggy weather.
Q2: What is the compatible voltage for this product?
The system supports a wide range of input voltages from 100V to 240V, and it comes with a 12V DC transformer/adaptor for safe operation.
Q3: How do I control the light colors and modes?
You can control it via the included 24-key IR remote or by downloading the "Tuya Smart" app on your smartphone. It also supports voice control through Alexa and Google Home.
Q4: What is the warranty period for these lamps?
We provide a 2-year warranty on our lighting products. Each unit undergoes strict quality control testing before shipment.
Q5: Can I customize the length or design?
Yes, we support OEM and ODM services, including customized designs and printing your specific branding on the packaging or product.
Q6: How long does delivery usually take?
Sample orders typically take 3-7 working days. Mass orders depend on the total quantity required.
CAPIVANA Lighting
