Can we customize our brand and get support for our market position?
Yes, we welcome customization. Please inform us of your detailed requirements regarding market demand, and we will discuss and propose helpful suggestions to find the best solution for you.
What are your terms of payment?
Usually, we accept T/T and irrevocable L/C at sight. For regular orders, the terms are a 30% deposit with full payment required before the delivery of goods.
What are your terms of delivery?
We accept EXW, FOB, CIF, and other standard shipping terms. You can choose the option that is most convenient or cost-effective for your needs.
How long does it take for samples and mass production?
Generally, it takes 5-7 days for sample production and 10-25 days for bulk orders. The lead time for mass production depends on the specific order quantity.
What are your packing terms?
Typically, we pack goods in neutral cartons. For fragile items, we provide wooden frames for added protection. Custom packaging requirements can also be accommodated.
How do you handle quality problems after sales?
Please take photos of any issues and send them to us. We will provide a satisfactory solution within 24 hours after confirming the reported problem.